Trust

Reliability

SLO targets, incident response, and change management.

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Active SLO targets

Service	Target	Window
Web (apps/web)	99.9%	30 days
Union Eyes	99.5%	30 days
Flow	99.5%	30 days
Orchestrator API	99.9%	30 days
Console (internal)	99.0%	30 days

Incident response

Automated detection via Sentry + Azure Monitor alerts
Rotating on-call with per-service runbooks
Post-mortem published within 5 business days

Change management

Mandatory CI gates: typecheck, tests, contracts, governance
Canary deploys on staging before production
Change windows published and script-enforced